WHAT IS A PREMIUM DELIVERY?
The majority of UK postcodes can enjoy a Premium delivery service with two of our chosen couriers. Small goods that include but are not limited to most cooker hoods, taps, hobs etc can be sent with APC Overnight for a next working day delivery, if ordered by 2pm Monday - Friday.
Heavy and bulky goods e.g tall fridge freezers and double ovens will be sent with Panther Logistics on a next day, white glove service where they will bring the item into a room of choice and can un-pack the item on request. Orders must be placed by 2pm Monday-Friday and deliveries can run from Monday - Saturday.
WHEN DO YOU DESPATCH ORDERS?
For 24 or 48 hour services we aim to dispatch all orders received by 2 p.m. the same working day. For other non-premium services we aim to dispatch orders within 3-5 working days. Please contact our offices should you require any further assistance or advice.
WHICH DELIVERY COMPANY DO YOU USE?
We use a selection of hand-picked delivery partners to ensure transit of your goods is both as quick as possible and hassle free. These include DPD, APC Overnight and Panther Logistics. Once an order has been placed and dispatched you will receive confirmation of the courier and tracking number.
ARE THERE ANY ADDITIONAL CHARGES?
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.
Northern Ireland, JE, BT, IM, ZE, GY, PO30+, HS, IV, KA27-28, KW1-17, PA20+, PH15+, AB37+, DD, FK19-21, TR21+, EH, G
The delivery of larger items such as ovens, fridges, freezers, dishwashers, washing machines, wine coolers and ceramic sinks:
* 2-Man delivery service who operate on a 48 hour delivery between 7 a.m. and 7 p.m. In order to organise these deliveries, we require the correct contact number and email address for the customer to be provided at the time of the sale. This is to ensure that we are able to personally organise a suitable delivery date with the customer. Once a suitable date has been confirmed, the courier will email the customer with a 2-hour delivery window the night before the delivery as well as a call within the hour of delivery on the day. Please make sure the product is checked upon delivery and if there are any visible faults or damages please refuse the delivery and contact us so we can resolve any issues. Please be advised somebody must be at the delivery address in order to sign for the goods.
For customers who are unable to receive a delivery on weekdays we do offer a Saturday delivery at an extra charge.
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote or refer to the below information.
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 5 WORKING DAYS
AB10-56, DD8-11, IV1-36 & 63, PA21-40, PH18-40 & 49-50, KW1-14, BT
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 10 WORKING DAYS
IV40-56, PA20 & 41-80, PH41-44, HS, KA27-28, KW15-17, ZE, IM, JE, GY, EIRE.
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 5 WORKING DAYS
PO30+, PH8-18, DG, TD, TR21-25
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 3 WORKING DAYS
LL20-78, HR3-9, LD1-8, SA19-48, SY4-25, PL10-35, TR1-20 & 26-7
Unfortunately, occasional damages in transit can occur in which case we would advise our customers to contact us as soon as possible. This is to ensure any issues can be resolved quickly and efficiently.
We advise that the products are checked upon delivery and any issues reported to us as soon as possible for an efficient service.
Please do not install the appliance should there be any visible damage/fault without liaising with one of our agents beforehand.
We also advise that you do not organise fitters until the order has been delivered in case any issues arise with the order.
Damaged Goods
We cannot stress enough how important it is to check your order on delivery. Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, if any damage is noticed at the point of delivery the order can be refused and returned with the driver.
For large items delivered by a 2-man carrier service, you can ask the driver(s) to help you unpackage the goods and wait whilst you check them. Please do take advantage of this service so any defects can be reported immediately and the goods taken away and exchanged for a quick resolution.
Whilst we understand that you may not want to open and test your item as soon as it arrives, it is very important that you report any issues as soon as possible, preferably on the day of delivery. However, if this isn’t possible, we consider it reasonable to check your items within 2 days of delivery. We are unable to accept any damage requests outside of this timeframe.
NOTE: Please do not try to fit a damaged item/appliance without calling us for advice first.
To report a damage after delivery, we would require you to send us an email to customer.care@shipitappliances.co.uk stating your order number, purchase date and your full name as well as include any images of the damage to the product and/or packaging so we can deal with the matter as quickly and efficiently as possible.
Failed deliveries
For us to deliver you appliances, we need you to support us. That means you have to do a few things, including having someone at your property on the date your appliance is due to be delivered.
If your delivery fails because you’re not in, or any other reason that you’re responsible for (including amending the order after 2pm cut off), a failed delivery charge will apply. See table below for details:
|
Item Size |
Failed Delivery Charge |
|
Large Item (30kg and above, e.g. freezer, oven or fridge) |
£50 |
|
Small Item (under 30kg, e.g. air fryer, mini fridge) |
£25 |
